CANCELLATION & REFUND POLICY
We at Bitrontix follow a 5 Day return policy for non-discounted and discounted products shopped from our website – Bitrontix.com. We want you to be fully satisfied with every item you purchase from Bitrontix. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 5 Day after purchase if the following conditions are met:
For any product damaged in transit or any manufacturing defect, we will send you a replacement FREE of any costs. No questions asked. In case of return/exchange, We will arrange the pick up for return and courier boy will come and pick it up from you and will hand over the pick up receipt to you.
You can cancel your order online within 1 hour and once the cancellation is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. Your entire order amount will be refunded via the refund method selected by you.
An order cannot be cancelled once the item has been shipped.
Customer can initiate the refund request to us within 5 days, Once the returned product is received by Bitrontix. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used or store credit note.
For refund against cash on delivery order, user will need to fill a form that accepts bank account details to which the amount will be refunded. Please note shipping charges of Rs 200 to Rs 250 as per the pin code will be deducted as per the company policy
Shipping charges, COD charges and taxes are non-refundable.
The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.